Recent events - What will the Kirker team do to help?If you have booked or are thinking of booking a Kirker holiday, we would like to reassure you about what we will do in the event of an incident such as the recent volcano eruption. If Air Traffic Controllers shut the airspace making it impossible for you to leave the UK on the flight we have confirmed to you - we are here to help you adjust your departure time, or postpone your holiday at no extra cost to a new date (subject to availability of a similar category room and season). If we cannot find a new date that is agreeable to you, we will provide you with a full refund or hold the monies for you until you are able to provide us with an alternative date. If you are already abroad when the incident occurs and you are unable to return home on the flight we have booked for you, we will do our utmost to find a suitable alternative date or mode of transport to help you to return to the UK as quickly as possible. (As has been widely reported, under EU regulations EU airlines are responsible for covering the cost of 'accommodation and reasonable expenses' if you have been 'denied boarding' on a flight.) As ever, whenever anything unexpected happens on a Kirker holiday, the Kirker Team is here to help you either during normal office hours, or on our 24 hour contact number (details of which are provided with your travel documentation). What our clients have said about their experience with KirkerMr & Mrs C - Padua short break, departed 12 April 2010 We were so impressed by the service Kirker staff gave us in what were most challenging circumstances. The long hours worked by you and your colleagues to formulate our evacuation, your attention to detail and the unfailing politeness and calm are greatly appreciated... Talking to other travellers en route made us realise just how abandoned and cut-off many, many people felt. We never experienced such feelings. Instead, we know that we were supported throughout by Kirker - one can't put a price on that. More testimonials from clients who travelled during the volcanic ash incident:Please click on the links below to reveal the testimonials. I'm just writing to praise your staff. Mrs. S and I were enjoying your short break at the Pitti Palace Hotel in Florence when the volcano blew. You sent a coach to bring us home. Oliver, who was in Sicily at the time, came with the coach. He was so kind, helpful, cheerful and organised - we can't praise him enough. We also found the people at reception in the Pitti Palace Hotel, and your office staff in London when I rang them when we finally got home - all most helpful.
I am writing to thank you for your prompt attention to the setting up of the arrangements that you put in place for us when we were stuck in Athens...
We will certainly continue to use Kirker and I repeat our gratitude to you for being so helpful when we were in Athens. Thanks to your excellent and determined organisation, we all arrived at St. Pancras at 10.45pm on Wednesday quite contented. the mini-bus was surprisingly comfortable and the driver very skilled - as well as very fast! Beaune was a charming place to stay overnight and we all enjoyed half a day in Paris.
All in all the whole journey was without fault and Kirker definitely have eight clients determined never to travel with any other company. Just a quick note to thank you and Kirker Holidays for you exceptional service while my family was stranded in Rome due to the volcanic ash. The Kirker representatives were extremely helpful in changing our flights, extending our hotel reservations, and booking us on a private coach to return to London. The coach ride was more comfortable than we could have expected, and the Kirker representatives on board were lovely.
Even before the volcanic ash situation developed, we were very pleased with our Kirker holiday in Italy. Once the ash debacle began, Kirker truly came through to show why it is a premier travel agency. I felt I must write to you on behalf of myself and Mrs. P to thank you for the wonderful customer care afforded to us in ensuring we had a stress free journey back to the United Kingdom from Italy following the Icelandic volcano eruption. It must have been a hectic and busy time for you and the team but, despite this, your calm reassuring manner, efficiency and attention to detail, resulted in my anxiety levels being kept to a minimum.
We have just returned from our trip to India and as you can imagine the journey back was a bit of an adventure...
Sunil displayed great competence and charm in arranging return flights and train bookings in very difficult circumstances and was always calm no matter what the challenges. In summary Sunil is a credit to your organisation.
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