Coronavirus - a message for our customers...
We continue to keep a close eye on the fast changing situation as the UK, other Government authorities, airlines, hotels, and other service providers adjust their advice to travellers. We are very sorry for any frustration that has been caused by the disruption – and would like to reassure you that we are working as quickly as possible to process bookings to postponed dates, adjusting to changes in legislation, and contacting clients according to departure date priority. We apologise if we are not able to respond as quickly as usual, and thank you very much for your patience.

The Kirker Team is currently working from home as per Government instructions – but normal office hours apply, and telephone lines should be routed through to the teams. However, it is better to email directly to the individual who is looking after your booking firstname.surname@kirkerholidays.com – please give your preferred telephone contact number and someone will call you back as soon as they can.

If you have a query about an existing booking and wish to postpone, the best way for you ‘to help us to help you’ would be for you to advise us of your preferred new dates for later this year, or early next year – and email direct to the consultant who booked your original holiday (or via your travel agent). For clients who are unable to travel on account of FCO Government Advice or any other reason, we shall endeavour to make it as easy as possible to amend your holiday to a later date. Postponed arrangements will, as ever, be tailor-made to suit each individual’s situation, and if there are any extra costs – such as airline fees or hotel supplements – these costs will be kept to an absolute minimum. If you are unable amend to a later date we will liaise with you to discuss appropriate credit note or cancellation arrangements.

It is a very challenging time for all of us – but we can assure you that we shall be doing our utmost to look after every client according to each individual’s needs. If you would like further guidance, Kirker is a member of ABTA, AITO and we also have an ATOL licence – please do look at their websites for supplementary information. Many thanks for your understanding – your help is much appreciated.

NB If your call is about a Cultural Tour or Music Holiday – please email katie.morrison@kirkerholidays.com, or lucy.ayling@kirkerholidays.com or deirdre.sheridan@kirkerholidays.com – or telephone CTMH sales: 020 7593 2284 or CTMH admin: 020 7593 1896. New 2021 CTMH departures are being added all the time, so please check the website below for details.

If you don’t have the relevant email address, please telephone one of the numbers below (office hours Mon-Fri 0900-1800, Sat 0900-1600):

General Enquiries: 020 7593 2288
Cultural Tours: 020 7593 2284
Operations: 020 7593 2280
Finance: 020 7593 2285

PS. Please note, in order to manage and train the Kirker team to deliver the best possible telephone service, from time to time we record calls for internal training purposes only.