Speak to an expert
020 7593 1899

Our office is open 9-6 Mon to Fri and 9-4 Sat

Speak to an expert
020 7593 1899

Our office is open 9-6 Mon to Fri and 9-4 Sat

Practical Information

 

SINGLE TRAVELLERS

Escorted holidays are popular with single travellers. We recognise that single room supplements are unpopular and, although we do try to dissuade the hotels from charging high single supplements, we do not always succeed. In 2017 we are delighted to confirm that our tours to Albania and the North Norfolk Music Festival will have no single supplements.

WALKING & MOBILITY

Our tour itineraries have been created to show you as much as possible of your chosen destination, and often the best way to do this is to explore on foot. In order for you to enjoy your holiday, (and to ensure that other members of the group also enjoy their holiday) you must be reasonably fit. Although ‘fitness’ is tricky to measure, you should be able to undertake the following activities without assistance from others: stroll at a normal pace for at least twenty minutes; go up and down a flight of stairs; stand - perhaps in a queue - for ten or fifteen minutes at a time. We always recommend comfortable, flat shoes (no heels) as surfaces in some of the most fascinating destinations are uneven, and may be constructed from mediaeval materials over sloping ground. Should you have any concerns about your walking ability whatsoever, you must speak to our reservations team who will be able to offer advice and perhaps recommend holidays that involve easier walking.
Please note that in the event that a participant has been over optimistic about their walking ability, it may be necessary for the individual to forego certain elements of the holiday, and – in extreme situations – it may be necessary for the client to curtail their holiday, and perhaps return home early at their own expense.

AGE LIMIT

We do not have an age limit but we do ask that you advise us of your age at time of booking and expect all participants to be able to walk comfortably without assistance. Existing medical conditions and walking difficulties must be declared at the time of booking.

TRAVELLERS WITH DISABILITIES

Although we are pleased to welcome clients with disabilities, their participation will depend on the nature of the disability and in some cases it will be necessary to be accompanied by an ablebodied companion. In order to ensure the comfort and enjoyment of all participants on any tour we must ask you to declare full details of your disability, especially if this affects your mobility, so that we can consider your personal circumstances.

CHANGES & CANCELLATIONS

We will always do our best to avoid making changes to holidays described in the brochure but the tours are planned many months in advance and occasionally our suppliers will make changes which may affect one or more elements of the holiday. All such changes notified less than eight weeks before departure give you the right to cancel your holiday and receive a full refund of all monies paid. We do understand the disappointment caused by cancelling a tour, however, we reserve the right to do so because they are dependent on a minimum number of participants. We will try to inform you not less than ten weeks before the departure date if your tour will not be operating.

A RESPONSIBLE HOLIDAY COMPANY

As a member of ABTA and AITO, we conform fully to government legislation regarding the protection of clients’ money. In addition, in the event that your holiday is affected by something out of our control, we shall always endeavour to take the appropriate steps to minimise any disruption you may experience. We take responsibility for every element of your holiday and, for those travelling independently, we provide you with a telephone number to contact us 24 hours a day in the event of a problem.

To make an enquiry please speak to one of our experts on 020 7593 1899, or enquire online

Our expert reservations team regularly travel to a wide range of destinations to explore new cities, visit hotels and to research museums, galleries and restaurants so that we can offer the most up-to-date advice and recommendations.

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